Terms & Conditions

 

Agreement on terms of service www.hfy.eu.com

"Health For You", hereinafter - "Contractor", and a capable person registered at the website www.hfy.eu.com, hereinafter - "Buyer", conclude the following agreement:

1. Definition of terms.

Website - Internet website by domain name of www.hfy.eu.com  owned and administrated by the Contractor.

 

Buyer - capable person voluntarily registered and ordering services determined in Section 2 with delivery to the address serviced by the Contractor.

 

Internet websitewww.hfy.eu.com - administrated by the Contractor software package which is accessible by the users of the site through interface which provides users the following functional options:
- to view information about products and other information and materials published by the Contractor on the website;
- to select products (to put them in the shopping cart through Online office after registration for re-orders);
- to register;
- to place orders;
- etc.

 

Product - products offered for sale at the Internet store at www.hfy.eu.com  with descriptions in English, Bulgarian, Russian and Romanian languages.

 

Registration - procedure during which the Buyer using Internet websitewww.hfy.eu.com  provides the Contractor information necessary for service. Registration is considered complete only upon successful completion of all its stages according to the instructions stated on the website. Personal information (name, date of birth, address, phone and e-mail address) is requested and should be given. After registration the Buyer received Buyer's account (ID) and access to the Online office. The information provided by the Buyer upon registration may be changed at the later time.

 

Partner - capable person who registered on the website, paid for the first order, and as a result received access to the Online office for further activities in cooperation with the company HFY.

 

Online office - part of the website which is not accessible by the third party and which the Buyer can access by entering his personal log in information (ID and password). Online office contains information about Buyer's orders, payments, shipments and bonuses, as well as provides functional remote opportunities for collaboration in Agreement's execution.

 

Order - order passed to the Contractor by the Buyer through the website interface which contains a list of products which Buyer asks the Contractor to ship to the Buyer according to the terms of Agreement, and information which is necessary for delivery of goods.

 

Bonuses - information about premium payments to which the Buyer is entitled over the period of certain time. Bonuses help to create long term stable income by paying Partner commissions for his/her work.

 

2. General Provisions.

 

1. The Contractor shall provide services to the Buyer to purchase on demand and in the interest of the Buyer of products from online store www.hfy.eu.com  - "Service" under the terms of this Agreement.

 

1.1. At the request of the Buyer and for Buyer's commission the Contractor shall make one or more transactions.

 

1.2. Contractor's services include:
- maintaining functioning of the website www.hfy.eu.com by which the Buyer orders products and services and obtain information on the execution of orders by the Contractor (services);
- provision of products ordered by the Buyer at online store www.hfy.eu.com, processing and shipping parcels to the Buyer's address under the terms of this Agreement;
- providing advice on the use of the website www.hfy.eu.com by the phone hot line in all languages offered by the site, as well as by using resources offered at the site itself.

 

2. Services are provided to the Buyer by Internet service www.hfy.eu.com In order to get service the Buyer shall register on the website and place an order for products and services.

 

3. For providing of service the Contractor holds a certain amount of commissionincluded in the price of the product.

 

4. This Agreement is a public offer which includes a proposal to sign a contract referred to conditions outlined in this document with any person who meets the requirements of this Agreement.

 

5. The Contractor reserves the right to make changes to this Agreement thus the Buyer shall regularly monitor changes in this Agreement published at the websitewww.hfy.eu.com

 

6. Additional information about services provided by the Contractor published on the website. If information published on the website is in contradiction with this Agreement, the terms of this Agreement shall apply.

 

3. Checkout.

1. To obtain services the Buyer shall register on the website. The Contractor shall not be liable for the accuracy of the data provided by the Buyer during registration and ordering of the products and for the failure to provide the service because of the wrong personal data provided by the Buyer (in this case the payment is not refunded).

 

2. Placing the order is a sole responsibility of the Buyer using his/her Online office. The Buyer selects the products and places them in the shopping cart (through Online office after registration only).
Later, the Buyer can add or subtract products to the shopping cart. Ordering is made in accordance with the guidance published on the website. Information about the orders is available at the Online office.

 

3. Order shall contain the following information:
a. First and last name of the Buyer and shipping address;
b. Name of the product and product catalog number. Cost is calculated automatically with the provided amount of product.
c. Calculated by the Company weight of the product.
d. After ordering the Buyer will receive notice about cost of the order, shipping costs and cost of insurance at his/her e-mail address.
e. At the request of the Buyer, his/her contact phone and any other information from the order form.

The Contractor may store information provided by the Buyer during ordering in the database indefinitely in order to use that information for the consecutive orders, for statistical data, and to inform Buyers about Contractor's activities.

 

4. Order can be canceled, modified or supplemented by the Buyer entirely or partially at any time before final payment. 

 

5. Orders for service are accepted by the Contractor during 24 hours for 5 days a week. Service is provided during official working days in Great Britain. "Hot line" schedule is published on the website.

 

6. The Contractor does not guarantee constant availability of the products in the catalog and will inform the Buyer if the product is not available.

 

7. Products ordered by the Buyer are immediately reserved at the Contractor's warehouse. If after notification about the cost of order it is not paid for during three work days the order is canceled automatically.

 

8. Before placing the order the Buyer shall learn about the goods prohibited for shipping to his/her country and the terms of customs clearance for the ordered on line products.

 

9. The Buyer is solely responsible for compliance with ordered products with the terms of shipping and customs clearance in his/her country including but not limited to size and weight of postal containers required for shipping.

 

10. After ordering and receiving notification about the full cost of the order including shipment and other potential costs the Buyer pays 100% according to the notification. The time of payment is considered to be the time of acceptance by the Buyer of the service offered by the Contractor and since then the performance of the service is guided by the terms of this Agreement.

 

4. Payment.

 

1. The order’s payment means that you have already registered in the company HFY and you are a full partner, you alredy opened the account in  one of the payment systems offered by the company (W1 or PayPal),  you chose the favorite products and now you are ready to pay for it.

 

     It should be noted that if all the previous steps have been made (meaning: the registration in the company and open an account in one of the payment systems), the payment is very easy. Selecting the products you get in the basket.

   There, following the proposed options, you choose the payment system, the method of delivery, and after clicking on the option "confirm order"  the program automatically takes you to the page of your chosen payment system.

 

    Following the proposed instruction, you specify the currency in which you pay (in our company, all calculations and payments are made only in US dollars), fill out your personal data required by the payment system  and click on  "pay".

 

    If payment failed for some reason (for example, an error in specified data), the system will notify you immediately and return to the page to correct data. If the refund is not forthcoming it means that the payment has passed successful.

 

   Depending on your chosen method of notification (mobile phone or e-mail) you will receive notification that the payment from your electronic purse was done. You will also receive a notice from the company that HFY received payment from you and your order is formed and ready for shipping. Depending on your choice of shipping method will be specified the place of getting the order in the notification.

 

    After the getting of such notice from the company you can expect the delivery of your order within 7 working days.

 

2. The Contractor shall notify the Buyer about increase in prices within 30 daysbefore these changes take place.

 

3. The Contractor does not provide credit to the Buyers and does not send products without receiving full payment from the Buyer first.

 

4. The Buyer is responsible for paying Contractor's bank commissions, as well as any intermediary bank's commissions, in addition to the cost of goods.

 

5. Shipping is completed only after order is paid in full including shipping charges.

 

6. If payment is not received after 3 working days after the order was placedthe order is automatically canceled (is considered to be canceled by the Buyer) and deleted.

 

5. Order execution.

1. After receipt of payment according to paragraph 12 of section 3 of this Agreementthe Contractor begins servicing the order which includes selection of products, packaging, preparation for shipping and shipping itself via shipping service chosen from the list published on the website. If size or weight of products exceeds the allowable the Contractor informs the Buyer through his/her Online office.
Average time of service from the moment of receiving of payment till actual shipping is up to 3 working days, the Contractor informs the Buyer about the process via Online office and e-mail. If the Contractor fails to inform the Buyer about the readiness of the order after 30 days after payment and does not reach the agreement with the Buyer on the terms of delay, the Buyer is entitled to either a discount or a full refund. The Buyer is also entitled to demand that the Contractor pays for incurred additional expenses.

 

2. Information about stages of fulfilling the order as well as any necessary actions from the Buyer is conducted via Online office or e-mail.

 

3. If ordered product can't be delivered in the country provided by the Buyer because of existing limitations on the product delivery by the Postal services the Contractor is entitled to delete the product from the order and inform the Buyer about that by sending an e-mail message to the e-mail address provided by the Buyer at registration.

 

4. Upon receiving of the order the Buyer shall examine the order in the presence of the delivery service and if there are any obvious flaws (damaged packaging, label absence or damage, wrong product) the Buyer, together with the delivery person, shall promptly file a report. That report shall be sent to the Contractor within 3 hours.If report will not reach the Contractor within 3 hours then order is considered to be filled and the Buyer loses his/her right to claim that there were flaws. In this case claim is dismissed, no replacement is sent and no refund is issued.

 

5. In case if the Buyer found imparities in the product ordered and received because of disparity the Contractor shall replace the product at his own expense and the Buyer shall return wrong product for the Contractor expense if no other acceptable shipping option was found.

 

6. The Contractor shall pack parcel with ordered products separately for each order placed and pack products according to normal business practices and demands of delivery service.

 

7. Shipment of products to the Buyer is made after confirmation of payment submitted by the Buyer via Online office. Time to assemble the order is 3 days and the shipment occurs during next 7 working days.

 

8. In case if the Buyer submitted wrong address for shipment the Contractor is entitled to reimbursement of expenses for shipment and return shipment of the products. The Buyer can receive the order only after the Buyer pays for incurred expenses. If the Buyer wants to cancel the order the Company will refund the money keeping all costs to cover the aforementioned expenses.

 

6. Order processing and delivery.

1. Delivery of the parcels with products is made by methods and at the rates published in the section "Delivery" at the website www.hfy.eu.com

 

2. Cost of delivery is determined separately from the cost of products themselves and from the services provided by the Contractor. The final cost of delivery is determined by the Contractor and sent to the Buyer after the order is packed and weighed. After the order has been packed the Contractor does not open the parcels.

 

3. The Contractor insures the parcel and shows the cost of insurance at the packing slip. Insurance cost is included in the total cost of the order. In case of the loss of the parcel the Contractor shall contact the postal service in order to obtain the reimbursement for the loss. In case the reimbursement is obtained the Contractor transfers the money received at the Buyer account and provides the necessary adjustments.

 

4. The Contractor shall pass the packaged parcel to the postal or delivery service of the Buyer's choice undamaged.

 

5. Service considered to be rendered by the Contractor in full when the properly packaged parcel is passed to the delivery service.

6. The Contractor is not responsible for the performance of postal service or any other delivery service and can not influence the time of delivery. The delivery times indicated at website www.hfy.eu.com  are approximate.

 

7. Other duties and rights of the Contractor.

1. The Contractor shall comply with the Buyer's requests about implementation of services if these requests are not inconsistent with this Agreement, as well as information published on the website.

 

2. The Contractor shall maintain the Buyer's data confidential and not disclose that data to the third parties (except for government organizations, auditors, consultants, accountants, and lawyers on the condition of confidentiality) if it is not required t to meet the terms of this Agreement.

 

3. The Contractor shall protect the Buyer's account from unauthorized access,from destruction of information provided by the Buyer, as well as from other illegal activity towards that information by all available means; however, the Contractor does not guarantee the adequacy of that protection from the malicious acts of the third parties.

 

4. The Contractor reserves the right to post on the website or send to the e-mail address provided by the Buyer advertising and informational messages related to the activities of the Contractor (except for information concerning order processing). The Contractor shall stop sending messages to the Buyer by e-mail in case if the Buyer requests such action via e-mail.

 

5. The Contractor shall provide the Buyer help/technical support on weekdays from 10 am till 7 pm local time (depending on the country or the language) by phone "Hot line" or on the website through "ask" function (service is provided in 48 hours). Help is not provided on the questions unrelated to the service and the website use.

 

8. Other duties and rights of the Buyer.

1. The Buyer shall promptly provide the Contractor with the true and full information necessary for provision of services by the Contractor. In case of a lack of such information or doubts in its accuracy the Contractor has a right to suspend the services while notifying the Buyer of its actions.

 

2. The Buyer shall promptly and fully pay for the cost of ordered products, shipping and other costs associated with receiving of the order as determined under the terms of this Agreement.

 

3. The Buyer shall keep all documents proving payments were made to the Contractor until notification that the payment has been received by the Contractor.

 

4. The Buyer shall review information for Buyers published on the website and follow all information submitted to his/her Online office as well as notifications about the order status and promptly answer to the Contractor's requests for information, including the case if the information is required for the Contractor in order to continue the services.

 

5. The Buyer shall keep his/her ID and password confidential, as well as access to the e-mail used for communication with the Contractor. Actions performed on the website with the use of ID and password are considered completed by the Buyer. Orders placed on the website and messages sent from the Buyer's e-mail address are recognized as documents personally signed by the Buyer.

 

6. The Buyer using the server shall comply with all provisions of applicable law.

 

7. The Buyer shall not reproduce (print or copy), distribute, modify, reformat or perform any other processing of website and server. Any components of website are prohibited for use within any other websites, software products, or any other applications. The view of information and materials published on the website is allowed only for personal non-commercial use with no more than in a single copy (saving in the memory of personal computer, printing a single copy), as well as citation in the allowed boundaries unless it cause or may cause the copyright infringement.

 

8. The Buyers shall not harm the website and/or server, or its users, in any way including but not limited to sending viruses or other programming codes, programs, files aimed towards disruption of functionality of any computer or telecommunication equipment and its parts, tampering with or aggregation of any information on the server including other Buyer's information, sending spam and other not allowed under this Agreement information.

 

9. Terms of returns and exchanges.

1. In case of return/exchange cost of return shipping is paid by the Buyer unless the request of return/exchange is caused by an improper execution of the Contractor's obligations under terms of this Agreement.

 

2. The Contractor shall make a decision about possibility of return/exchange. In case if the Buyer discovered that there was a disparity in the order the Contractor shall send correct order and pay shipping cost while the Buyer shall send back the original order for his/her own expense if another decision was not found.

 

3. All actions towards return/exchange shall be made in full compliance with the terms of the Contractor including but not limited to timing, procedures and amount of compensation.

 

4. The Buyer shall consider delivery times of the product from the Buyer to the Contractor as well as times of processing return/exchange in the warehouse (up to 5 working days).

 

5. When returning products to the Contractor refund to the Buyer is conducted after all goods are returned to the Contractor.

 

10. Liability of the involved parties.

1. Parties are responsible for the failure of this Agreement according to the terms of this Agreement as well as all applicable laws (section 15).

 

11. Limitation of liability of the Contractor.

1. The Contractor shall provide Internet users access to website and server, shall support the proper functioning of website and server, and shall promptly restore the working conditions of website and server in case of technical failures and interruptions, while not guaranteeing uninterrupted function of website and server and any timeframe for restoring the working conditions in case of interruptions.

 

2. The Contractor shall not be liable for any the Buyer's expenses or direct or indirect damage which may be caused to the Buyer because of website and server use as a result of errors, omissions, interruptions, file deletion, change in functions, delays in data transmitting, etc. The Contractor shall not be liable for failure or improper performance of its obligations due to disruptions in telecommunication and power networks, malicious programs' influence, as well as unscrupulous actions of the third parties aimed to unauthorized access and/or disabling server's software.

 

3. The Contractor shall not be liable for actions of related services and services used for customer service but not owned by the Contractor, such as banks, postal services, Internet service providers, e-mail services, payment services, etc.

 

4. The Buyer shall follow up the information about the possibility of replacing the ordered products supplied by the Contractor in his/her Online office.

 

5. The Contractor reserves the right to change website's content and design, modify or supplement programming scripts and other objects used or stored on the website, and any other applications of the server anytime with or without prior notice to the Buyer. The Contractor shall not be liable in case these actions cause the Buyer any nuisance in using the website or any damage incurred by these changes.

 

6. The Contractor shall not be liable for calculation and payment of custom's charges incurred at delivery of parcels and shall not compensate them.

 

7. The Contractor shall refund the Buyer's expenses at his/her request and only in case if these expenses were caused by mistakes made by the Contractor's employees.

 

8. The Contractor shall not be liable for any delays in the orders' delivery, loss or damage during delivery due to interference with customs officials or other government agencies.

 

9. The Contractor shall not be liable for any consequential or special loss or damage (including loss of profit, market changes, the Buyer's reputation associated with the use of products or loss of such a possibility), or other consequential damages arising from loss, damage, delay, wrong delivery or failure to deliver.

 

12. Force Majeure.

1. Parties are not responsible for partial or complete failure to fulfill obligations under this Agreement if this failure was caused by force Majeure arising after signing this Agreement as a result of extraordinary events that the participants could not foresee or prevent by reasonable measures (force Majeure). These events include emergencies such as flood, fire, earthquake, explosion, storm, epidemic and other natural disasters, as well as war or military operations, etc.

 

13. Resolution of disputes.

1. In case of disputes and arguments related to the terms of this Agreement the involved parties solve them by negotiations.

 

2. In case of inability to resolve the disputes through negotiations these disputes shall be resolved in accordance to the laws of Great Britain.

 

14. Contact information of the Contractor.

"Health For You LP", Registration number 10688.

Held at Blue Sguare House, 272 Bath Street,

Glasgow, G2 4J , Scotlland,

tel:+44 131 208 2929,

e-mail: Contact us

 

15. Other conditions.

 

1. The Contractor reserves the right to unilaterally and without notice change the terms of this Agreement while posting last version of Agreement on the websitewww.hfy.eu.com  10 days before the changes will take place. New provisions of the Agreement shall become binding to all previously registered users.

 

2. This Agreement shall not under any circumstances be construed as an agreement on establishing agency relationship, partnership relations, joint activities, direct employment between the Contractor and the Buyer besides as specified in this Agreement.

 

     This Agreement and all disputes and claims arising from or connected with or based on (including non-contractual disputes and claims) shall be governed by and construed in accordance with the laws of Great Britain, without regard to conflict of laws.

Address of the website: www.hfy.eu.com